Privacy Policy
SpotlessBins Limited
Last updated: 11 October 2026
At SpotlessBins Limited, we take your privacy seriously. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, book our services or contact us.
1. Who We Are
SpotlessBins Limited provides residential and commercial wheelie-bin cleaning services.
We are responsible for the personal information we collect and use in connection with our services.
Contact: spotlessbins561@gmail.com
2. Information We Collect
When you book or contact us, we may collect:
Your name
Email address and telephone number
Property and billing address
Bin types and cleaning requirements
Booking history and cleaning schedules
Payment status and transaction records
Marketing preferences
Messages and enquiries you send us
Our website may also collect technical information, such as your IP address, browser information and website activity through cookies and similar technologies.
3. How We Use Your Information
We use your information to:
Process and manage your bookings
Arrange and complete bin cleaning services
Send cleaning reminders and schedules
Manage payments and Direct Debits
Respond to enquiries and complaints
Maintain customer records
Meet our legal and accounting obligations
Improve our website and services
Send occasional promotional emails where permitted by law
We do not sell your personal information.
4. Our Legal Basis for Using Your Information
Under UK data protection law, we rely on the following legal bases where appropriate:
Contract: To provide the cleaning services you've booked and manage your account.
Legal obligation: To maintain records required by law, including financial and accounting records.
Legitimate interests: To operate and improve our business, respond to enquiries and maintain appropriate customer records, where these interests do not override your rights.
Consent: Where required, including certain marketing communications and non-essential website cookies.
We may also send marketing emails about our own similar services under the existing-customer soft opt-in rules, where all applicable legal conditions are met.
5. Payments and Direct Debits
We use Stripe to securely collect payment information and process Bacs Direct Debit payments.
When you enter your bank details, these are submitted through Stripe's secure payment system.
We receive information needed to manage your payments, such as payment status and transaction details.
For more information, visit Stripe's Privacy Policy.
6. Customer Management and Other Service Providers
We use third-party services to operate SpotlessBins, including:
Squarespace: Website hosting and booking forms
Stripe: Payment processing and Direct Debit management
Squeegee: Customer records, scheduling and service communications
Meta: Website advertising and performance measurement, where applicable
These providers may process personal information on our behalf or for their own purposes, depending on the service.
We may also share information with professional advisers, regulators or authorities where necessary or legally required.
7. Marketing Communications
We may occasionally email customers about SpotlessBins offers and additional cleaning services where we have the appropriate permission or another applicable legal basis.
New customers may be given the option to opt out of relevant marketing when booking.
You can opt out of promotional emails at any time by following the unsubscribe instructions in the email or contacting us at spotlessbins561@gmail.com.
Opting out of marketing will not affect important service emails, such as cleaning reminders, schedules and payment notifications.
8. Cookies and Website Tracking
Our website uses cookies and similar technologies to support website functionality and understand how visitors use our services.
We also use the Meta Pixel to help measure advertising performance.
Where legally required, we will request your consent before placing non-essential cookies or activating advertising tracking.
You can manage your cookie preferences through our website's cookie controls, where available, or through your browser settings.
9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary to provide our services, manage customer accounts, meet legal obligations and resolve disputes.
Certain financial records may need to be retained for several years to meet tax and accounting requirements.
Where you opt out of marketing, we may retain a limited record of your preference to ensure we respect your choice.
10. Keeping Your Information Secure
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
We use reputable service providers and restrict access to customer information to those who need it for legitimate business purposes.
11. Your Data Protection Rights
Under UK data protection law, you may have the right to:
Request access to your personal information
Ask us to correct inaccurate information
Request deletion of information in certain circumstances
Object to certain uses of your information, including direct marketing
Request restriction of processing
Request transfer of your information where applicable
Withdraw consent where processing relies on consent
To exercise your rights, contact us at spotlessbins561@gmail.com.
You can also raise a concern with the Information Commissioner's Office (ICO) at www.ico.org.uk.
12. International Data Transfers
Some of our service providers may process information outside the United Kingdom.
Where required, appropriate safeguards will be used to protect personal information transferred internationally.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, legal requirements or how we handle personal information.
The latest version will always be available on our website.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
SpotlessBins Limited
Email: spotlessbins561@gmail.com