SpotlessBins Ltd – Terms & Conditions
1. Acceptance
By booking a service, making payment or signing up to a recurring service, you agree to these Terms & Conditions.
2. Recurring 4 Weekly Service
Our recurring service is intended to operate approximately every 4 weeks (28 days). However, due to local authority collection schedules, bank holidays or operational requirements, some service cycles may occur after approximately 5 weeks. This does not affect your service agreement.
3. 28-Day Free Trial
Customers joining our recurring 4 weekly service receive a 28-day free trial from the date they sign up.
The free trial is based on a 28-day period, not a guaranteed number of cleaning visits. The first clean may take place at any point during this period depending on local authority collection schedules and operational planning.
4. Minimum Commitment
The recurring 4 weekly service has a minimum commitment of 12 scheduled service cycles.
A scheduled service cycle means the complete cleaning service for your subscribed bins during one 4 weekly period.
Where different bins are collected by the local authority on different days, SpotlessBins Ltd may attend your property more than once. These attendances together count as one scheduled service cycle, not multiple cycles.
The commitment is based on service cycles, not the number of bins cleaned or the number of attendances required.
5. Bin Presentation
Customers must ensure that subscribed bins:
Have been completely emptied by the local authority;
Are left accessible for our team; and
Remain available between 11:00am and 7:00pm on the scheduled cleaning day(s).
Bins containing waste cannot be cleaned.
If bins are not emptied, still contain waste or are inaccessible, SpotlessBins Ltd reserves the right to treat that scheduled service cycle as completed.
6. One-Off Services
A one-off clean is a single service only and does not enrol the customer into our recurring 4 weekly service. No recurring payments will be collected unless the customer separately agrees to join that service.
7. Changes to Service & Cancellation
Customers may add additional bins to their recurring service at the applicable price at any time.
Bins included within the original service agreement cannot be removed until the minimum commitment of 12 scheduled service cycles has been completed.
Once the minimum commitment has been completed, customers may reduce the number of bins or cancel their service by providing written notice.
8. Prices
Current prices are:
Recurring 4 weekly service: £4 per bin per month.
One-off clean: £10 per bin.
SpotlessBins Ltd reserves the right to amend its prices by providing reasonable notice before any revised pricing takes effect.
9. Complaints & Service Issues
Any complaint regarding a clean must be reported within 24 hours of the service. SpotlessBins Ltd may request photographs to investigate the matter.
SpotlessBins Ltd will always endeavour to provide services as scheduled. Where a customer misses out on a clean through no fault of their own, SpotlessBins Ltd will make every reasonable effort to rearrange the service, adjust the customer's schedule or provide an appropriate credit or refund where necessary.