Terms & Conditions
SpotlessBins Limited
Last updated: 11 October 2026
Welcome to SpotlessBins Limited. These Terms & Conditions explain how our bin cleaning services work, including bookings, cleaning schedules, payments and cancellations.
By booking our services, you agree to these Terms & Conditions, subject to your statutory consumer rights.
1. Booking & Acceptance
All bookings are made through our website.
Once you've submitted your booking form and completed the required payment setup, we'll review your details and send you a welcome email confirming your cleaning arrangements.
Your booking is accepted when we confirm it by email.
Customers are responsible for providing accurate contact details, their correct property address and the bins they wish to have cleaned.
2. Our 4-Weekly Cleaning Service
Our regular cleaning service operates on a 4-weekly schedule, with bins cleaned after their scheduled council collection.
Each selected bin is normally cleaned once every four weeks, although different bin types may have different cleaning dates.
Some customers may receive two visits within one cleaning cycle. These visits collectively count as one cleaning cycle.
Occasionally, the time between cleans may be longer than four weeks due to council collection arrangements or scheduling requirements.
Our recurring plans are billed monthly, rather than after each individual cleaning visit.
3. Your Free First Cleaning Cycle
New customers joining our 4-weekly cleaning plan receive their first complete cleaning cycle free of charge.
This includes the first scheduled clean of each bin included in their plan, even where those bins are cleaned on different dates.
No payment is collected for this introductory cleaning cycle.
Your first monthly Direct Debit payment will be scheduled for the earliest cleaning date of your second cleaning cycle.
The free introductory period is included within your 12-month minimum commitment.
The free cleaning cycle does not apply to one-off bookings.
4. Minimum Commitment
Our 4-weekly cleaning plans have a minimum commitment of 12 calendar months, starting from the date your service begins.
This includes your free introductory cleaning cycle.
After the initial 12 months, your plan continues on a rolling monthly basis until cancelled.
We understand that circumstances can change. If you need to cancel before the end of your minimum commitment, please contact us.
We may agree to end your plan early without charging for the remaining months. We do not apply an automatic early cancellation penalty.
Your statutory cancellation rights remain unaffected.
5. Cleaning Dates & Operating Hours
Our standard cleaning hours are 11:00am to 7:00pm.
We aim to clean your bins on their scheduled cleaning dates, after they've been emptied by the council.
Where necessary, we may take up to two days to complete a scheduled round due to workload, operational issues, weather or other circumstances.
We'll aim to keep customers informed of significant delays or changes.
Cleaning dates are planned around council collection schedules and may occasionally need adjusting.
6. Preparing Your Bins for Cleaning
To help us complete your clean, please ensure:
Your bins have been emptied by the council.
Your bins are accessible when we arrive.
Your bins are not locked away or obstructed.
We can safely reach and clean them.
We bring our own water and cleaning equipment.
If a bin is inaccessible due to circumstances within your control, we may be unable to complete the clean.
Where a scheduled clean cannot be completed because a bin has not been made accessible, the normal plan charge may still apply, provided this is fair in the circumstances.
If the council has not emptied your bin, we'll assess whether we can return later or rearrange the clean.
7. One-Off Cleaning Services
One-off cleans are available at £10 per bin.
These are single bookings and do not create an ongoing cleaning subscription.
Payment is arranged securely through Stripe using Bacs Direct Debit.
We'll confirm your cleaning arrangements and payment collection date by email.
One-off bookings do not include the free introductory cleaning cycle or the 12-month minimum commitment.
8. Our Prices
Our current residential prices are:
4-Weekly Plan: £4 per bin per calendar month.
One-Off Clean: £10 per bin.
The total monthly price depends on the number of bins included in your plan.
We may change our prices in the future. If a change affects your existing plan, we'll give you reasonable advance notice and explain your options.
We will not apply a price increase during your minimum commitment unless the possibility and method of increase were clearly agreed when you booked and the change is lawful.
9. Payments & Direct Debit
All payments are processed securely through Stripe using Bacs Direct Debit.
Customers on recurring plans must maintain a valid payment arrangement for their service.
Your first recurring payment is scheduled for the earliest cleaning date of your second cleaning cycle. Subsequent payments are collected monthly.
For one-off bookings, we collect only the agreed single payment.
Direct Debit collections are subject to applicable advance-notice requirements and the Direct Debit Guarantee.
If a payment fails, we'll contact you to arrange payment. We may suspend future cleaning services where payment remains outstanding, subject to applicable consumer rights.
We will not collect additional payments without a valid basis under your booking and payment agreement.
10. Adding or Removing Bins
You can contact us if you'd like to add or remove bins from your cleaning plan.
Additional bins will be charged at the applicable rate, which we'll confirm before making changes.
Requests to remove bins may affect your monthly price and are subject to any minimum commitment or other terms agreed when booking.
Any changes will be confirmed by email.
11. Cancellations & Consumer Rights
Your Right to Cancel
If you book online, you will normally have a legal 14-day cancellation period, starting the day after your service contract is agreed.
If you ask us to begin cleaning during this period, we may ask you to expressly request early performance and acknowledge the applicable cancellation consequences.
If you cancel within the statutory cancellation period after requesting an early start, you may be required to pay a proportionate amount for services already supplied, where the law permits.
Your statutory cancellation rights take priority over our minimum commitment.
Cancelling After the Minimum Commitment
Once your initial 12-month commitment has ended, you can request cancellation by emailing us.
We'll confirm when your service and future payments will stop.
Cancelling During the Minimum Commitment
If you wish to cancel before your 12-month commitment ends, please contact us.
We understand that circumstances change and will consider early cancellation requests fairly.
We do not automatically charge the remaining monthly payments or apply a fixed cancellation penalty.
Any outstanding charges must be lawful, fair and clearly supported by the terms agreed when you booked.
Cancellation by SpotlessBins
We may cancel or suspend a service where there is a legitimate reason, including repeated non-payment or unsafe access conditions.
We'll provide reasonable notice where appropriate and address any refund due for services we cannot provide.
12. Missed Cleans & Complaints
We aim to complete every scheduled clean, but occasionally issues arise.
Council Collection Delays
If your bin has not been emptied by the council, we may return later the same day where possible or rearrange the clean for a suitable date.
Where the council does not complete the collection, the clean may need to move to the next scheduled collection date.
If we're unable to provide a paid clean within a reasonable rearranged period, we'll consider an appropriate refund or other remedy.
Missed Cleans by SpotlessBins
If we miss a clean due to an issue on our side, we'll aim to return during the round, the following morning or on the next suitable collection date.
Where appropriate, a replacement visit will be arranged as an additional clean without changing your future cleaning schedule.
If we're unable to resolve the missed service, we'll provide an appropriate remedy in accordance with your consumer rights.
Complaints
If you're unhappy with any part of our service, please contact us so we can investigate and work towards a fair resolution.
13. Customer Communication
We communicate with customers primarily by email.
This includes:
Booking confirmations and welcome emails
Cleaning schedules
Reminders before scheduled cleans
Updates about delays or rearrangements
Payment and account notifications
Responses to enquiries and complaints
Please ensure your contact details remain accurate and check your spam or junk folder if you're expecting an email.
Promotional emails are separate from essential service communications and are sent only where permitted by law.
14. Privacy & Data Protection
We collect and use personal information to manage bookings, provide our cleaning services, process payments and communicate with customers.
We use third-party providers, including Squarespace, Stripe and Squeegee, to help operate our services.
For more information about how we handle personal information, please read our Privacy Policy, available on our website.
15. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, business practices or legal requirements.
The latest version will be available on our website, with the date of the most recent update displayed at the top.
Where changes materially affect existing customers, we'll provide appropriate notice.
Changes will not automatically override terms already agreed or remove customers' statutory rights.
16. Contact Us
If you have any questions about your booking, cleaning schedule, payments or these Terms & Conditions, please contact us.
SpotlessBins Limited
Email: spotlessbins561@gmail.com
We'll aim to respond as soon as reasonably possible.