SpotlessBins Limited – Terms & Conditions

1. Payments

Monthly Plans
All monthly plan customers must pay by Direct Debit via Stripe using the secure link provided by SpotlessBins Limited.
Monthly bookings are not confirmed until the Direct Debit setup has been successfully completed.

One-Off Cleans
One-off bin cleans must be paid in full in advance using the payment method provided at the time of booking.
One-off bookings are only confirmed once payment has been received.

2. Service Plan Agreement & Amendments (Monthly Plans Only)

Service Plan Confirmation
By completing the Direct Debit setup, you are confirming the service details submitted in your booking form, including:

  • Number of bins

  • Cleaning frequency

  • Agreed monthly price

This confirmation constitutes acceptance of your monthly service plan.

Plan Amendments
Once Direct Debit has been completed, your service plan and pricing are fixed for the agreed service period and cannot be amended until the next renewal period, except where additional bins are added.

Adding Additional Bins

  • Additional bins may be added at £4 per bin, per month

  • Once added, they remain part of the plan until the next renewal period

Additional One-Off Cleans (for Monthly Customers)
If a customer requests a one-off clean for an additional bin without adding it to their monthly plan, the charge will be £10 per bin.

3. One-Off Bin Clean Terms

  • One-off cleans are single-service bookings only and do not form part of a recurring plan

  • No ongoing service or minimum term applies

  • Payment must be completed before the scheduled clean

  • Prices are confirmed at the time of booking and are non-recurring

4. Cancellation Policy (Monthly Plans)

All cancellations must be made in writing via email or SMS.

  • A minimum of 12 cleans within a 12-month period must be completed

  • Cancellation is not permitted until the 12th clean has been fulfilled

  • Any outstanding balance must be paid within 14 days of cancellation

Cooling-Off Period
Customers are protected under the Consumer Rights Act, which provides a 14-day cooling-off period, provided no service has been carried out.

5. Access to Bins for Cleaning

Customers must ensure bins are:

  • Left out

  • Accessible

  • Empty where possible

Customers will be informed whether bins are cleaned:

  • On the day of collection, or

  • The evening before

Please allow 24–48 hours for cleaning.

If bins cannot be accessed:

  • We will attempt to knock

  • If access cannot be gained, the clean will be skipped

  • The scheduled charge will still apply

6. Satisfaction Guarantee

If you are not satisfied with the clean:

  • A clear photo of the front and inside of the bin must be provided within 24 hours

We will either:

  • Re-clean the bin, or

  • Issue a refund for that bin

Requests made after 24 hours are not eligible for a re-clean or refund.