1. Payments

All customers must pay via Direct Debit (Stripe) using the link provided in the Starter Pack email from SpotlessBins Limited.

2. Service Plan Agreement and Amendments

Service Plan Confirmation: Upon accepting your service invitation, you are confirming the specific bins and cleaning frequency selected in your submission form. This acceptance constitutes agreement to the details of your chosen plan, including the number of bins, service frequency, and associated monthly fee.

Plan Amendments: Once your invitation has been accepted, your service plan and pricing are fixed for the duration of the agreed cycle and cannot be amended until the next renewal period, except for the addition of extra bins as outlined below.

Adding Additional Bins: Customers may add additional bins to their existing monthly plan at a cost of £4 per bin, per month.

• Once added, the additional bins will remain part of your plan unless removed at the next renewal period.

• If you wish to have an additional bin cleaned as a one-off (without adding it to your monthly plan), the charge will be £10 per bin, as per our standard one-off cleaning rate.

3. Cancellation

All cancellations must be made in writing by email or SMS. Customers must complete a minimum of 12 cleans within a 12-month period before cancellation is permitted. If 12 cleans have not been completed, cancellation cannot occur until the 12th clean is fulfilled.

Customers must notify us of their intention to cancel via email or SMS. Any outstanding balance on the customer’s account must be paid within 14 days of the cancellation date to avoid additional charges.

All customers are protected under the Consumer Rights Act, which provides a 14-day cooling-off period, provided that no service has yet been carried out.

4. Access to Wheelie Bins for Cleaning

Customers are kindly asked to leave their bins out after collection to ensure easy access for our cleaning team. You will be informed whether your bins are scheduled to be cleaned on the day of collection or the night before.

Please allow 24 to 48 hours for your chosen bins to be cleaned.

If our cleaners cannot locate or gain access to your bins, they will knock on your door. If no one is available, the bins will not be cleaned, and the scheduled charge will still apply.

5. Not Satisfied with Bin Clean

If you are not satisfied with your bin clean and the results are not desirable, you must send a clear photo showing the front and inside of the bin within 24 hours of the clean.

Upon receiving your photo, we will arrange for the bin to be re-cleaned or issue a refund for that bin. Complaints made after 24 hours will not be eligible for a re-clean or refund.